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FAQ

General questions

Is CBD Legal?

Yes, the CBD products we offer are fully legal. These goods are manufactured in full compliance with legal requirements and medical standards.

Do I Need a Prescription for CBD?

No prescription needed to purchase CBD items. That’s what makes it different from medical marijuana, which is available in many countries under the condition of having a medical card. You can buy CBD products at cosmetic or medical stores or use online ordering.

Are there any age restrictions on the purchase of cbd products?

Yes, you must be over 21 years old.

Can I Drink Alcohol with CBD?

There is no current research on the matter. Since there is no data regarding the effect of the simultaneous use of CBD and alcohol, we recommend that you refrain and do not take risks.

Will CBD turn up on a drug test?

Drug tests differ in quality. There is no 100% guarantee. All goods we offer have a trace of THC that is less than 0.2%. This percentage is the maximum quantity authorised by law. But a false positive result on an employer's drug checkup or on a roadside drug test may occur. It would be best to discuss this matter with your employer or refrain from taking the CBD products.

Can I take CBD if I have an allergy?

If you suffer from allergy our recommendation would be talking to your doctor before taking CBD.

Are there any negative effects of using cbd products?

Most often there are no negative effects, but before using it is better to consult a doctor, since you may have intolerance to certain components or inconsistency with the medications you are using. Among side effects various sources are mentioning diarrhea, fatigue, nausea, drowsiness and other conditions.

Payments

HOW TO BUY?

To be able to make an order you should be 21 years of age or older and register an account on our marketplace. Please see more on purchase terms at  General Terms and Conditions of Sale - getcannab.  

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept credit card payments.

DO THE PRICES INCLUDE TAX?

Yes, the tax is included in all prices. But please note, that orders that are shipped to countries outside of Poland and countries of the European Union may be subject to import taxes, sales taxes, customs duties and fees levied by the destination country. YOU MAY BE ASKED TO REMIT ANY SUCH CHARGES UPON DELIVERY OF THE PRODUCT.

WHAT IS 3D SECURE?

3D Secure is an international security standard to ensure greater security for you and authentication when using a debit or credit card for online purchases. It is supported by MasterCard (MasterCard SecureCode) and Visa (Verified by Visa). It is used at the point of the transaction, with the payment card issuer usually asking the customer for a security code or password to prove that the customer is the legal holder of the card. It was developed for the purpose of reducing the risks of unauthorized use of credit cards by third parties. For more information, contact the bank that issued your payment card.

DELIVERY

Do you ship internationally?

It may differ from store to store.

When will my order ship out?

Orders have a processing time of 1-2 business days. Once dispatched, an email will be sent containing the tracking number for the parcel.

What are the standard delivery times?

The terms of domestic delivery vary from 1 to 3 days The terms of international delivery vary from 3 to 10 days We currently provide delivery in the UK and Germany. In the near future more delivery zones will be available

What are the shipping costs?

Standard domestic delivery costs are 3.99€, international delivery is 7.99€.

Do you offer free shipping?

Yes, we do: For orders of 50€ and above we offer free delivery. Please see more on costs and terms of delivery at Delivery policy - getcannab page

Will i have to pay for customs fees?

Depending on the shipping destination, customs may apply.

How can i track my order?

Following payment, the supplier will confirm your order and prepare it for delivery After the order has been dispatched you will receive an email with your unique shipping number The shipping details are also available in the “orders” section of your GetCannab account

Can i modify my delivery address?

Once the order has been placed, you cannot change the delivery address. You have to cancel the order and re-order the product with the correct address. The payments, if you have already made, will be refunded to you as per refund terms and conditions. For all information regarding your placed order, please contact info@getcannab.com

What should I do if I do not receive an order confirmation email?

For all information regarding your placed order, please contact info@getcannab.com

I want to return the product. How do I do that?

According to Consumer Contract Regulations, you have a right to return the unused and unopened item within 14 days. You can do it in case you’ve changed your mind and no longer need the item, or in case you have been mailed the damaged/wrong item.

Can I return an unwanted item?

Yes, you have up to 14 days to return the parcel. it should be unopened and unused. Please see more about return grounds and terms at our page Return policy - getcannab.

What should I do if I receive an incorrect, damaged or faulty item?

Please contact us at info@getcannab.com as soon as possible. Please attach product photos and let us know the order reference number so we identify the fault in a timely manner. Please see more on returns and refunds at our page Return policy - getcannab.

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