Standard delivery costs (Pošta Slovenije, GLS) in the EU are 5€, the rest of the world 7€.
Express delivery costs (DHL) in EU are 15€, the rest of the world 25€. For more details please check the Terms & Conditions.
Yes, we do:
For orders of 100€ and above we offer free delivery with Pošta Slovenije or GLS.
For orders of 300€ and above we offer free express shipping with DHL.
For Scandinavia free express shipping is available for orders of 200€ and above with DHL.
Once the order has been placed, you cannot change the delivery address. You have to cancel the order and re-order the product with the correct address. The payments, if you have already made, will be refunded to you as per refund terms and conditions.
For all information regarding your placed order, please contact STORE@PHARMA-HEMP.COM.
Within 14 days of receiving the goods, notify the company at firstname.lastname@example.org that you are withdrawing from the contract, without having to state the reason for withdrawal.
You can download the withdrawal form (remotely) by clicking on the link HTTPS://PHARMA-HEMP.COM/WP-CONTENT/UPLOADS/2020/06/OBRAZEC-ZA-ODSTOP-OD-POGODBE.PDF.
As a consumer, you can choose one of the two methods of withdrawal mentioned above (e-mail or form) to withdraw from the contract.
The consumer must return the goods to the company no later than 14 days after the notification of withdrawal from the contract. The consumer returns the goods to the address: PharmaHemp d.o.o., Cesta v Gorice 8, 1000 Ljubljana, Slovenia.
The only cost borne by the consumer in connection with the withdrawal is the direct cost of returning the goods (postage).
As per our returns procedure and refund policy, we can only refund unwanted items if they are unopened and in their original packaging, but will not be able to refund any postage costs. Please note, we can only refund full-priced items. Sale items are non-refundable.
Once your refund has been approved and processed, the funds will be in your account within 3-5 business days. Please note, we can only refund you via the original payment method.
To return or exchange an item because it is incorrect, damaged or faulty, please send the item back to us via Royal Mail registered post, with the completed returns form enclosed. You will also need to send an email to customer care via email@example.com, attaching a photo of the item, along with proof of return (postage receipt/tracking details), so that we may promptly process your return or exchange. For incorrect or damaged items that need to be returned, we will reimburse postage costs by refunding the amount shown on your postage receipt once the item has been received. Please note, goods damaged in transit must be reported within 72 hours.
We can not be held liable for products seized by authorities outside of the UK, thus will not offer refunds in this case as international orders are to be made at your discretion. If your order is successfully returned to us by Royal Mail as it did not clear customs, we will promptly refund you for the goods purchased, however we are unable to refund the shipping cost.